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Reporting a problem with an app? Include the app name and what you entered, so we can reproduce it.

Quick answers

I forgot my password

Use password recovery and we will email you a link to set a new one. Check your spam folder if it does not arrive within a few minutes.

How do I manage or cancel my subscription?

Sign in and open Account › Subscription. There you can see your plan and manage it.

An app run failed or is taking a long time

Runs wait in a queue when our servers are busy, and subscribers get higher priority. If a run fails, try again. If it keeps failing, send us a message with the app name and what you entered.

How many free runs do I get?

A free account gets free runs on every app; some apps have a daily limit that varies by app. Melobytes Plus makes every app unlimited and adds bits every month.

How do I delete my account?

Sign in and open Account › Delete your account. Deleting your account is permanent.

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